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Customer Care Escalation

Escalation Level Name Title Work Phone Cell Phone Email
First Level Supervisor On call Supervisor 24X7 N/A 256-689-5409 oncallsupport@corp.earthlink.com
Second Level John Cook Escalation Supervisor 256-241-6444 256-200-4277  john.cook@corp.earthlink.com
Second Level Mathew Storey Data  Supervisor 256-241-3767 256-452-7492  mathew.storey@corp.earthlink.com
Second Level Earl Kyler Voice Supervisor 256-241-4202 256-405-3951  earl.kyler@corp.earthlink.com
Third Level JP Stevens Manager 256-241-6449 256-452-8819 jp.stevens@corp.earthlink.com
Fourth Level Gary Liberman Director 360-906-9890 360-518-4958 gliberman@corp.earthlink.com
Fifth Level Jill Fritz VP of Customer Care 585-530-2972 585-746-8256 jfritz@corp.earthlink.com


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